Return Policy

At EduToy, we strive to provide high-quality educational toys that inspire learning and creativity. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Sale Items: Items purchased on sale or clearance are final and cannot be returned.
  • Personalized Products: Items that have been customized or personalized cannot be returned.
  • Opened Educational Kits: Kits that have been opened and used cannot be returned.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.
  4. Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria. If approved, your refund will be processed.

4. Refunds

If your return is approved, we will process a refund to your original method of payment. The following details apply:

  • Refund Processing Time: Please allow up to 10 business days for the refund to be reflected in your account.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is returned damaged or missing parts for reasons not due to our error).

5. Exchanges

If you would like to exchange an item for a different one, please contact us at [email protected]. We will guide you through the exchange process. Please note that you will be responsible for the shipping costs associated with returning the original item and sending the new item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible, including offering a replacement or a full refund.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us:

  • Address: 1446 Nancy Street, Garner, North Carolina, United States
  • Phone: 919-632-8383
  • Email: [email protected]