Sales Policy

At EduToy, we are committed to providing our customers with high-quality educational toys that promote learning and creativity. This sales policy outlines the terms and conditions that apply to purchases made through our website EduToy. By placing an order with us, you agree to the following terms:

1. Pricing and Product Availability

  • Pricing: All prices on our website are listed in U.S. dollars (USD). We reserve the right to change prices at any time without prior notice. However, any changes will not affect orders that have already been placed and confirmed.
  • Product Availability: We strive to ensure that all products listed on our website are in stock and available for purchase. However, if an item is out of stock or unavailable after you place an order, we will notify you as soon as possible and offer an alternative product or a full refund.

2. Payment Terms

  • Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as indicated on our website.
  • Payment Security: We use secure payment processing to protect your payment information. Your credit card details are not stored on our servers and are handled by our trusted payment gateway providers.
  • Payment Authorization: Your payment method will be charged at the time of purchase. If the payment is not authorized or declined, we will notify you, and your order will not be processed until the issue is resolved.

3. Order Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email with details of your purchase. Please review this information carefully and contact us immediately if there are any errors or discrepancies.
  • Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or sales events, processing times may be longer. We will notify you if there is any significant delay in processing your order.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping options, including standard and expedited shipping. Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method selected.
  • Delivery Time: Delivery times vary depending on the shipping method and destination. While we strive to meet the estimated delivery times, we are not responsible for delays caused by carriers or unforeseen circumstances.
  • Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

5. Sales Tax

  • Tax Collection: Sales tax will be applied to orders shipped to locations where we are required to collect tax. The amount of sales tax will be calculated based on the shipping address and will be displayed at checkout.

6. Order Cancellation and Modifications

  • Order Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer service team at [email protected]. After this period, orders may already be processed and shipped, and cancellation may not be possible.
  • Order Modifications: If you need to modify your order (e.g., change the shipping address or add/remove items), please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.

7. Warranty and Product Guarantee

  • Product Quality: We stand behind the quality of our products and are committed to your satisfaction. If you receive a product that is defective or not as described, please contact us immediately for assistance.
  • Warranty: Some products may come with a manufacturer’s warranty. Warranty details will be provided with the product or can be obtained by contacting us.

8. Returns and Refunds

Please refer to our Return Policy for detailed information on how to return products and request refunds.

9. Customer Support

If you have any questions or concerns about your order or our sales policy, please contact our customer support team:

  • Address: 1446 Nancy Street, Garner, North Carolina, United States
  • Phone: 919-632-8383
  • Email: [email protected]